Food items (coffee) and courses are non-refundable, according to Portuguese laws. All other products can be returned within 14 days after delivery.
For a full refund, the products must be intact, unopened and in original packaging. If the product has been used, we’ll give you a partial refund. The customer is responsible for all expenses in conjunction with the return.
The customer needs to give notice of their wish to return an item within 14 days of delivery. WOW Coffee will refund the purchase to the customer within 14 days of receiving the returned item.
Items must be sent to:
Travessa do Conde da Ponte 1, Alcântara, Lisboa – 1300-515, Portugal